Frequently Asked Questions

Are all applicable materials used food grade?

Yes, absolutely.

Where can I find prices for your products?

Please contact our friendly sales team by phone +61 8 8347 4880 or email sales@freshproducedisplays.com.au for current pricing.

How can I place an order?

Please use our online cart to create and select the products you need; Our friendly sales team will contact you with a quotation by return.

Alternatively, please call +61 8 8347 4880 or email sales@freshproducedisplays.com.au with your requirements, we will be happy to offer adviceand guidance for a solution to yourdisplay requirements.

How long does it take for my order to be despatched & delivered?

Normally our stock items will be despatched within 48 hours and are usually delivered within 3 days of despatch (depending on Location) More remote areas can take between 4 – 7 days.

Please contact us for customised product lead times.

How will my order be delivered?

  • Local Deliveries – local courier or Post
  • Interstate Deliveries – road carrier, Post, Express Post or air carrier
  • International – TNT or Australia Post
  • Collect in person

What is your warranty / returns policy?

If you are not completely happy with your purchase, or goods are damaged during transport, please advise us within 7 days in writing via email or post.  We will then replace the goods, or offer our money back guarantee.

Return freight is the onus of the purchaser.

What are your office hours?

We are open Monday to Thursday – 9:00am to 5:00pm*

Friday – 9:00am – 3:00pm*

Public Holidays CLOSED

*ACST

 

Do you sell direct to the public?

We are strictly a trade supplier and manufacturer. Please contact us though and we will endeavour to assist you where possible.

What is your Privacy Policy?

We are committed to protecting and handling our customer’s privacy with utmost confidentiality.
Your personal information will be treated seriously and respectfully.
Your details will never be given to any third party, or used outside of our organisation except where necessary to facilitate delivery of your orders.

We will only use your information for:
1. Emailing or posting promotional offers, specials or catalogues.
If you do not wish to receive information by any of these methods, please let us know and we will remove your details from our mailing list.
2. Processing and delivering your orders.
3. Seeking your feedback on ways to improve our products and services so we can better understand and meet your needs.

How are measurements determined?

Measurements are determined by:

width x length x height

Width = measurement from left to right

Length = measurement from front to back

Height = measurement from bottom to top

All measurements given are in millimetres – unless otherwise specified – and are outer dimensions.